Assist says

04/05/2012 | 14:16 | AssistCRM: Assist parteciperà al ACCE Conference & Expo a Seattle il 7-10 Maggio per lanciare il servizio text4assist in US

04/05/2012 | 14:16 | AssistCRM: Assist will be participating at the ACCE Conference & Expo in Seattle 7th -10th May using this global event to launch text4assist in the US

28/02/2012 | 11:02 | Paskey , mobile banking di MPS, progettato e realizzato con il contributo di Assist e Beeweb è il migliore in Italia: http://t.co/WbMPZZ8w

28/02/2012 | 11:02 | AssistCRM: Paskey , mobile banking di MPS, progettato e realizzato con il contributo di Assist e Beeweb è il migliore in Italia: http://t.co/WbMPZZ8w

Management of Customer Service for SKY

SKY Italy

2010

Objectives

Manage a significant portion of inbound traffic for SKY Customer Care services, ensuring high levels of service and customer satisfaction.

Tasks

100 Workstations operating 24/7 with peak flows of over 9,000 calls managed per day.

Results

Ensured the response capacity requested, specifically developing inbound sales of broadcast offers and packages.