CRM Tech Solutions

We provide integrated IT solutions and vertical applications to manage multi-channel contact centers, at both inshore or offshore levels. We also provide technical services to manage CRM & Mktg Automation platforms.

Hosted Contact Center

A complete infrastructure based on an IP architecture to connect remote workstations to offshore operation centers. It may be operated in inbound and outbound mode and ensures control over processes and performance of complex management systems (partner networks, virtual operation centers etc.) spread over the territory.

Contact Center Applications

We provide a set of Contact Manager to handle contacts, analyze performances, visualize results.

Survey Management Platform

We provide a complete infrastructure to measure customer satisfaction, enabled by our Natural Language Process Engine.

Smart Routing

Our Smart Routing platform allows customer’s seamless handover from a channel to another, to improve agent efficiency and customer satisfaction. The follow up system helps companies to redirect their customers enquiries to the right agent.