Services

Consulting

Consulting consists in helping customers to find innovative solutions to develop their organization, management or business processes. Sometimes this consists in resolving problems or handling difficult situations.

This is possible only if the Consultant (an individual or a team) is able to provide clients with multiple skills.

Robust know-how and significant professional specialization are essential elements in providing consulting services. For this reason we decided to focus our business on a few well-defined practice areas, where our consulting team’s skills deliver high value solutions for our customers.

 

Technology

In the customer operations domain, technological platform ownership is not a winning factor. Taking into account the complexity of these systems requiring both TLC skills and IT skills, managing them in-house would be a problem, rather than an advantage. For this reason, Assist has its own resources, infrastructures and technological platform, in order to offer end-to-end technological services to companies that prefer to focus efforts on their core business rather than on technologies.

Outsourcing

With over 500 workstations spread across multiple sites, Assist manages sales and CRM processes such as customer care, marketing and telesales, technical support, market research and debt collection for its customers.

 

Innovation Labs

Assist considers the customer’s point of view to be strategic in all design activities and assessment of services and contact channels. For this reason Assist extensively applies User Centred Design methods in all consulting and design services and management of outsourced operations. Labs are the concrete expression of Assist’s structured User Centred Design services.

Through this approach Assist leads:

- Qualitative marketing studies

- Ethnographic studies

- Focus Groups and in-depth interviews

- User experience benchmarking

- Sector analysis based on case studies and customized surveys

- Usability tests on the user experience in specific channels and services in our laboratory, in outdoor or indoor environments according to the research needs.