We support our clients in every phase of their customers decision journey both on the strategic and delivery side, designing their CRM strategies and managing the whole process.
We are one of the leading companies in Europe in User Experience Design: from the analysis of user behaviors, to design and development of new multichannel digital services.
We are one of the most advanced companies in Europe in customer interaction platforms based on Artificial Intelligence and NLP (Natural Language Processing) algorithms. M4Assist and EVA are our flagship solutions.
We are one of the primary Italian players in customer operations outsourcing, and we focus on digital channels, integrating our automated management platforms.
We provide integrated IT solutions and vertical applications to manage multi-channel service centers, both inshore or offshore. Our Hosted Contact Center platform is in use on several clients in Europe.
Businesses are increasingly affected by digital transformation process, which entails a series of remarkable changes: digital transformation is a progressive process that occurs at different levels and requires several skills and knowledge.
Our Academy has been created with the goal to raise awareness and train corporate teams to develop multidisciplinary digital skills and tackle transformation in a more effective way.
Assist Academy offers highly-specialized and flexible training programmes, designed to develop best of breed digital competence.