CRM and Marketing Consulting

We help our clients to unveil their customer strategy and to design processes with one objective: to improve performance. Our proprietary methodologies are delivered by a highly skilled team of technology, design, marketing and operations experts.

We know how to win in CRM transformation

We help our clients to build their customer focused business case and, once the economics of improving the customer experience are defined, to design a multichannel roadmap to maximize every customer interaction.

Marketing Automation

We customize and master all major marketing automation platforms and we manage end to end CRM projects (data and system audit, data analytics, database building and management, data enrichment, digital adv support, reporting).

Shoppers’ Feedback

We designed and developed a multichannel and multi-language platform to monitor
customer experience of prospects and customers entering retail stores and dealerships, thus providing companies with quick and extensive information on all stages of the retail process, so as to enable them to quickly adapt their actions.

CRM Business Transformation Lab

Our advisory team, made of professionals specialized in customer operation, digital experience and CRM, supports our clients in mapping their customers’ journey, assessing customer experience over different touchpoints and setting up KPI’s and a plan of transformation of their customer operation processes.

Leveraging on Contents to Increase Brand Value

Our content & social media strategists team works to identify company’s relevant value areas, to transform these values into messages, to design their social media guidelines, and to set KPI’s to measure content marketing effectiveness.